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Job Description
Customer Care Professional Premium Merchant Servicing German Speaking UK Wide Brighton Office-Amex You’ll do more than the expected. You’ll do the unexpected.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. The Global & Premium Commercial and Merchant Experience team provides servicing to American Express Merchants, Third Party Acquirers and Commercial Card Members delivering differentiated essential services to our clients to support them in achieving their aspirations. Additionally, we support the Enterprise to retain, grow and improve overall satisfaction with these customers. Key Responsibilities: Deliver world-class customer service to our Third Party Acquirers, Premium Merchants and Client ManagerBuild meaningful relationships with the customer through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
Document necessary information, such as payment/financial details and inquires, Cardmember dispute queries, compliance/brand/risk