Job Description
Mativ (Scapa is now part of Mativ)
www.scapa.uk
www.mativ.com
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
As a leading global specialty materials company, Mativ believes in the potential of what we can do, together, to improve life for people everywhere, every day.
We help customers solve complex problems and bring bold ideas to life with scientific and engineering know-how, creative and collaborative solutions, and manufacturing excellence, all on a global scale and across broad capabilities.
We share your aspirations to make air safer, water cleaner and the earth greener with stronger and safer products and solutions. We’re uniquely positioned to meet your rapidly evolving needs with manufacturing capabilities across four continents.
Overview
As a confident Customer Care Representative, you will provide an exceptional level of service to customers both internally and externally. You will act as a first point of contact for customers, processing orders, dealing with inbound calls and maintaining the highest level of customer care at all times. You will be a team player with a can-do attitude with the ability to use your own initiative to solve problems.
Responsibilities:
- Managing and developing Customers accounts and liaising with Customers.
- Working within parameters and agreed KPI’s.
- Liaising with internal departments and Sales Managers within the business.
- Investigating and solving Customer complaints where necessary.
- Assisting the Customer Care Supervisor in the implementation of service policies and explaining these to customers.
- Maintaining documentation pertaining to Customer Care Team activities.
- Managing accounts and customer flow to ensure proficient Customer Service.
- Provision of excellent service to a group of assigned accounts (customers) and to develop and maintain a good relationship with them.
- Co-ordination of customer requirements from enquiry to delivery. Entering customer orders and sample requests.
Skills:
- English language is a must.
- Excellent communicator – the ability to communicate effectively at various levels.
- Problem solver.
- Ability to work under pressure and to meet deadlines.
- Have a strong knowledge of MS Office (Outlook, Excel, Word).
- Ideally have knowledge of SAP.
- Knowledge of CRM is a plus.
Benefits:
- Pension – Company matched up to 7%.
- 3 x Salary Life Assurance.
- Group Income Protection – payable for up to 2yrs at 50% of salary.
- Mativ Extras – Retailer discount site.
- Lifeworks EAP.
- Cycle to Work Scheme.
- Electric Car Scheme.
- Option to purchase additional annual leave.