Customer Data Analyst Job In Cardiff Caerdydd

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected.

Joining us means helping create brighter financial futures for all our customers.

Legal and General Retail’s Customer Marketing Team are looking to hire a Customer Data Analyst to support the customer value analytics team in the enhancement of analytical processes through data analysis and automation.

This role will see you responsible for managing and monitoring data and models from different sources, identifying automation opportunities, and transforming data into actionable insights in order to help improve the efficiency and accuracy of the team.

What you'll be doing:

• Implementing and maintaining analytics test models, tools and automated workflows to enable robust, actionable customer analysis that drives incremental uplifts in NBVA & informs decision making.
• Utilising customer data, segmentation, data visualisation tools and other techniques to understand and drive value from our customer base.
• Contributing towards projects to support business initiatives across sales and marketing, utilising the analysis toolkit including new techniques, tools and capability.
• Delivering end to end customer insight including capturing requests from internal customers, planning analysis, data manipulation and analysis, generating insights and delivering back to stakeholders.
• Working across the wider team and with the Data Analytics Manager to embed and link insights from different projects in order to drive NBVA growth and inform decision making.
• Ensuring that all data is stored in a compliant manner with L&G’s data storage policy and that any data transferred is in a secure manner in accordance with L&G’s policy, GDPR and the data protection act, in line with TCF principles.

Who we're looking for:

• Degree level or equivalent in Mathematics, Statistics, Economics or Data Science or equivalent is desirable but not essential.
• Experience of deploying an analytical process to deliver robust insights and an excellent understanding analytical best practice across the Customer Analytics team.
• Demonstrated experience of transferring knowledge to colleagues and maintaining standards of output.
• Knowledge of SQL coding to manipulate data and Alteryx, Dataiku or alternative analysis tool for analysis is highly desirable.
• Capability of prioritising output to effectively deliver activities in line with set deadline.
• Ability to build relationships and communicate in a clear and fluent way to appropriate audience.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Private medical insurance (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
• There are the many discounts we offer – both for our own products and at a range of high street stores and online.

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.