Job Description
Salary: £23,000 - £26,000 Depending on experience plus up to 6% discretionary bonus.Working Location: Milton Keynes – Once fully trained will become hybrid 3 days from office 2 days from home.Closing Date: 5th July 2024This role will require additional IDD checks for the successful candidate.What we offer:27 days annual leave (plus bank holidays) and a holiday purchase schemeGenerous pension scheme, with an employer contribution of up to 10.5%Life Assurance (x4 salary)Subsidised private medical insuranceCycle to Work schemeEmployee discounts platform, including gym discounts24/7 employee assistance programme supporting your mental wellbeing2 days volunteer leaveEqualised maternity, paternity, adoption leave and pay for all new parentsPayroll Giving, this allows you to make donations to your chosen charity through monthly pay deductionsWhat you’ll be doing Proactively working with our registered builders to improve (then maintain) homeowner data compliance levels.Actively monitoring homeowner data compliance levels achieved at a builder level, identifying, investigating and helping to resolve any issues impacting a builder’s ability to provide compliant data.Regular communication (phone/email/online meetings) to provide builders with timely feedback and guidance, offering solutions and highlighting improvements needed to increase compliance, documenting and progressing actions within agreed timescales.Processing files received from builders ensuring the successful, accurate and timely capturing of data.Ensuring key business processes are documented, regularly reviewed and seeking improvements and efficiencies.The ideal candidate will haveExperience working with Data or strong excel skills.Customer service skills, with account management experience desirable.Strong written and verbal communication skills.Why you should join usAt NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purposeto raise standards in housebuilding and protect homeowners.We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.Your future with usWe have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.Our inclusive cultureWe are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.