Job Description
We are currently hiring for a Customer Relationship Manager. This role focuses on delivering top-tier customer service to the UK market, managing inbound and outbound communications, and overseeing order receipt processes. Collaborating closely with various departments, the aim is to meet customer expectations and shared targets. Additionally, the role involves analyzing opportunities for cost-saving measures in outbound deliveries to retailers. This requires keen attention to detail and a proactive approach to optimizing operational efficiency. Overall, the role is instrumental in boosting customer satisfaction and driving success in the UK market.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Your Responsibilities
- Overseeing and nurturing relationships with retailer supply chain teams through leading regular review meetings, aiding in order processing from inception to delivery and invoicing.
- Ensuring a service level of 98.5% by effectively communicating potential future out-of-stocks to customers and proposing mitigation options. Monitoring and evaluating customer order adjustments. Collaborating with commercial teams to develop joint forecasts incorporating supply chain insights on promotions, product launches, and range modifications.
- Supporting the integration of a new S&OP process by monitoring customer inventory levels to identify forecast accuracy risks and order misalignments.
- Conducting data analysis to drive continual cost enhancements, examining delivery patterns and customer networks. Utilizing customer retailer systems for seamless operations.
Why Choose Us?
- Our Values: We believe our values set the culture within John West and they are so important to us. We are a team of passionate, humble, and respectful individuals driven by a responsible, collaborative, and innovative approach to our work.
- Corporate Excellence: Be part of a forward-thinking logistics team with a commitment to operational brilliance
- A new chapter for your career: It is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and seeks to make a tangible impact on business outcomes
- Brand Impact: Contribute to shaping the future of our business by delivering exceptional customer support and ensuring high levels of satisfaction
About You:
- Excellent interpersonal and influencing skills
- Background in Retail or FMCG supply chain operations
- Strong communication, influencing, and presentation skills for fostering robust relationships internally and externally
- Capable of effectively conveying information to both internal and external stakeholders
- Customer-centric approach, with experience collaborating closely with major retail clients
- Experience in the use of SAP software
- Advanced MS Excel skills; including V:Lookups, Pivot Tables, Formulas and data analysis.
- Competent in use of customer sales systems such as Retail Link / Tesco Connect
- Experienced in the use of MS PowerPoint
What we can offer you
- A competitive salary (dependent on experience)
- Hybrid Working – 3 days in the office and up to 2 days at home
- 27 days holiday plus 8 days bank holiday (the ability to purchase an additional 3 days annually)
- Discretionary bonus (based on company and personal performance)
- A defined contribution pension scheme (maximum employer contribution of 7%)
- Private Medical Insurance – individual membership paid for by John West
- Life Insurance
- Medicash – individual membership paid for by John West. This provides cashback and services to support your physical and mental wellbeing ie claiming for prescriptions, or physiotherapy.
- Flexible Benefits (£150 John West Contribution to Flex Pot) – gym discount, cycle to work, holiday buy, wellbeing at home, flex pot into pension etc
- Employee Assistance Programme – which provides support to help you navigate personal or work related challenges
- Staff discounted product sales
- 1 day paid volunteer day
- Annual awards (linked to John West values, company and team events)
About US:
John West brought the great taste of Pacific Salmon to the UK in 1857, and since then, we’ve made a name for ourselves when it comes to fish.
We’ve always believed it’s our mission to feed natural strengths in everyone, everyday – with passion, nutrition, and protein.
We believe it’s important to not forget just how strong we are, not just on the outside, but on the inside too. The inner strengths that carry us through every day. Our positivity, resilience, fortitude, and humour keep us going when we need them most and sustain us through challenging times.
John West is here to help you Eat Strong, Go Strong and Work Strong.
Next Steps
If you’re interested, and think you’d be a great fit, apply.
We will review your application and if we think you meet the criteria of the role, we will reach out.
You will have a call with one of our recruitment team and then if we move to the next stage, we will set up an interview with your potential new manager either face to face or via Teams. Final stage interviews are usually face to face.
John West is committed to providing equality of opportunity. If you require any reasonable adjustments to support your application, please let us know.