Job Description
As a Customer Review Advisor, you will need to be inquisitive, analytical, logical, and have a keen eye for detail.
Our specialised customer review team is responsible for reviewing customer accounts and identifying high risk behaviours.
You will review customers that generate an alert via one of our risk monitoring systems and have the opportunity to write and present your findings in a report format.
You will be an enthusiastic individual who has a passion for accuracy, efficiency and evaluation, whilst demonstrating a strategic way of thinking
You will work any five days from seven between the hours of 09:00 and 20:00. Following the successful completion of training, you will have the option to work three days from home, and two days in office under our hybrid working policy.
In return, we offer a competitive salary, as well as an enhanced rate for working evenings and weekends, an annual bonus scheme and many more benefits.
Previous experience in an analytical role is desirable, however to support you a comprehensive training plan is provided.
Preferred Skills, Qualifications and Experience
- Critical eye for investigating areas of high risk activity.
- Logical approach to problem solving and investigation.
- Good knowledge of Microsoft applications including Excel and Word.
- Enthusiasm to learn new skills.
- Excellent written and verbal communication.
- Self-motivation.
- Ability to interpret data.
Main Responsibilities
- Ensuring that high -risk scenarios are appropriately identified and escalated.
- Evaluating customer account activity and understanding potential risks to the business.
- Conducting thorough and detailed reviews of customer accounts to a good standard.
- Completing investigative profiling using open source.
- Working within a team environment.
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