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Job Description
Customer Sales Advisor German Speaker-Booking.Com Customer Sales Advisor – German Speaker
Booking.com Transport Business Unit We’re on a mission to make it easier for everyone to experience the world. Whether they’re heading straight from A to B or enjoying the freedom to go wherever their journey takes them. We’re part of the worldwide Booking.com family. We speak 42 languages, our staff (in Manchester) come from all over the world, just like our customers. What brings us together is our love of adventure. It’s easy to be enthusiastic about a job that enriches so many lives on a daily basis, and our workplace reflects our diversity and global focus. If you’re like us, you’ll love to help people. You’ll love travel and new life experiences too. Put these drives together and you get an international team who’ll take problems and turn them into solutions, increasing customer satisfaction and helping to grow our international business. What you’ll be doing: Helping customers to book their worldwide car hire, giving a consultative, tailored solution to meet their travel needs.Handling customer objections positively and spotting opportunities to turn dissatisfied customers into happy customers.
Looking for ways to upsell to enhance the customer experience and increase revenue.
Most importantly, putting customers at the heart of everything you do. What you need to do it: You’ll love helping people and have a real passion for making customers feel speci