Job Description
Our client, a leading high-tech electronics company, specialises in advanced systems for military, broadcast, and satellite communications. They develop cutting-edge solutions for the secure and efficient transmission of critical signals over long distances, ensuring reliable performance in demanding environments. With a focus on innovation and tailored solutions, our client meets the stringent requirements of industries relying on high-performance communication technologies.
As demand grows, they are seeking a Customer Sales Support Manager to help manage their transition from a small-company mindset into a highly capable entity. This role is critical to maintaining their commitment to customer satisfaction and operational efficiency as they scale.
Key Responsibilities:
Sales Activities:
- Provide excellent customer service by gathering all relevant information relating to enquiries.
- Offer information on quotes, orders, and enquiries via phone and in conjunction with Business Development Managers (BDMs).
- Support BDMs by providing quotation and proposal assistance.
- Process customer orders within 24 hours of receipt and ensure orders are acknowledged and invoices are issued promptly.
- Maintain an accurate CRM database by regularly contacting customers via phone to ensure data cleanliness.
- Process customer repairs, returns, sample orders, and letters of credit within 24 hours.
- Manage all aspects of goods import/export, ensuring compliance with relevant legislation, including any specific requirements (e.g., working with the MOD).
- Track and manage orders for demonstration and sample products.
- Coordinate with the marketing team to support their activities.
- Handle call purchase agreements for stocked items through the Syspro ERP system.
General Activities:
- Answer phone calls and take messages as required.
- Provide holiday cover for other Customer Support Coordinators.
- Manage various ad-hoc projects related to specific customers or products, as required by the business.
Skills, Experience, and Qualifications:
- Minimum 2 years of experience in a customer support role.
- Strong time management skills with the ability to plan and prioritize tasks effectively.
- Top A-level grades or equivalent.
- Excellent written and spoken English.
- Proficient in Excel, Word, and CRM systems.
- Enthusiastic and customer-focused with a warm, outgoing personality.
- Confident in asking questions and seeking support when needed.
- Ability to work efficiently from pricelists, catalogues, and datasheets.
- A willingness to learn and adapt to new tasks.