Job Description
Job DescriptionCustomer Service AdministratorNear Paddock Wood£24,000 - £26,000 salary8am - 5pm | 1 hour for lunchFull training and induction22 days holiday + bank holidaysDue to the nature of the role being highly collaborative and the need for regular communication with the team, this role is 100% office based.Medicash & Pension schemesAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We have an exciting opportunity for a Customer Service Administrator to join a dynamic and growing distribution company based near Paddock Wood.At their office, conveniently located just an 8-minute walk from the local train station, this company is dedicated to delivering an outstanding customer experience. They pride themselves on their excellent reputation in the industry and their commitment to providing top-notch service to their customers.As the Customer Service Administrator, you will be an integral part of their team, responsible for delivering exceptional customer support. If you have a passion for customer satisfaction and enjoy problem-solving, this could be the perfect role for you!The team are small yet busy, friendly and supportive. You will be working in an open plan office with access to a fully stocked (with hot drinks) staff kitchen and outdoor seating area. You are a short drive from shops/cafes and parking is available next to the building. The role consists of:Handle incoming customer inquiries via phone, email and on occasion in personProvide accurate and timely information to customers regarding products, orders, and deliveriesResolve customer complaints effectively and efficientlyMaintain customer records and update the CRM systemCollaborate with other departments to ensure a seamless customer experienceContribute to continuous improvement initiatives to enhance customer service processesIs this you?Previous experience in a customer service roleExcellent communication and interpersonal skillsStrong problem-solving abilitiesProficient in using CRM systems and Microsoft Office SuiteAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyAttention to detail and strong organisational skillsWhat you can expect:A competitive salary packageOpportunities for career growth and development A supportive and collaborative work environmentOngoing training and support to enhance your skillsThe chance to make a real impact and contribute to the success of the businessOpportunity to join the companys social event and fun days throughout the yearTo join an industry leader who have recently been nominated for a prestigious awardIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! Join our clients team and be part of their commitment to excellence and customer satisfaction.This role is being managed by Rhiannon Winn | rhiannon.winn@office-angels.com | 01892 614242Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.