Job Description
We are looking for enthusiastic Customer Service Administrators to join our clients Customer Service team in Hitchin, Hertfordshire. Being committed to outstanding customer care, they need people who share these values to help them grow and develop their business. If you are an enthusiastic and committed customer service administrator, they’d love to hear from you.About the companyOur client is a rapidly growing mail order business specialising in wild bird food, wildlife feeds, habitats, and accessories. They are a busy technology-led ecommerce business that never loses sight of what makes them successful - their staff and their customers.Primarily selling retail, most communication will be with householders interested in feeding birds and helping garden wildlife. The activity behind the scenes is far more demanding. Supplier management, commercial mitigation contracts, logistics, and multiple warehouse stock management, to name but a few. This is a fast-paced and varied workplace that needs a hardworking, resourceful, and resilient workforce.About the role Their customer service department is a constantly busy environment. As a Customer Service Administrator, you must be prepared to combine soft customer service communication skills with consistent and accurate administration. Work arrives on the phone, online, on social networks and in person. You need be flexible and resilient enough to manage constantly competing priorities and still be determined enough to get the job done.This full-time, office-based Customer Service Administrator role includes these duties:Internal and external customer service, by phone, email, social media, live chat and in personAnswering and making calls, taking orders, booking deliveries, and arranging collectionsResponding to customers, suppliers and colleague’s enquiries by phone, email and onlineResolving all issues quickly and efficientlyResponsible for accurate upkeep of stock and customer databases including the company CRM systemUpdating product SKU’s online via the CMS with new, and updated information About youYou will relish a job that keeps you busy all day, every day. As a Customer Service Administrator, you must be positive, calm under pressure, and conduct yourself with outstanding organisational skills. Being a distance retailer, detail, accuracy and consistent administration are keys to success. An ability to work effectively on and manage competing priorities are essential and you must have/be:Confident, friendly and enthusiastic about helping customersExcellent telephone manner and enjoy speaking to peopleAn aptitude for picking up knowledge of products quickly and being able to translate that to Customers who may have varying technical competenceGreat communication skills and be a creative problem solver who can turn complaints into positive relationshipsThrive in a busy environment and remain calm under pressureExcellent IT skills including MS Office, CRM & CMS systemsReliable, responsible with a ‘can-do’ attitude willing to lead by exampleA natural self-starter and relish personal responsibilityAbout the salary and rewardsFor the role of Customer Service Administrator there is on offer:A salary of £19,500 to £27,000 per annum, depending on experience4% additional attendance allowance Scheme28 days holiday including bank holidaysHealth planWorkplace pensionFree tea and coffeeFree parking