Job Description
Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.
Interested in this role You can find all the relevant information in the description below.
Role Overview:
As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client. Your mission is to provide top-notch support and assistance to our valued customers. This is a 5-days-a-week contract role, ensuring our customers receive unparalleled service every day.
Key Responsibilities:
- Handle customer inquiries with professionalism and a customer-first mindset.
- Process customer requests, ensuring accuracy and efficiency.
- Collaborate with internal teams to address and resolve customer concerns.
- Maintain detailed and organized records of customer interactions.
Qualifications:
- Previous experience in customer service and administration
- Excellent communication skills and a friendly demeanor.
- Strong organizational skills and attention to detail.
- Ability to thrive in a dynamic, team-oriented environment.
This is a 6 month contract role for our client who are an excellent employer, with a great reputation in the utilities space!