Job Description
Make our Customer Support team your best move ever We’re looking for an experienced Customer Service Administrator to join our support team responsible for all incoming sales orders and relevant purchase orders.Why here?Neville & More is a division of TricorBraun and is focused on the supply of plastic bottles, glass bottles, plastic jars, glass jars, aluminum bottles, aluminum jars, closures, dispensers, spray pumps, and lotion pumps.TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia, and New Zealand. As North America’s largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers range from cutting-edge start-ups to the world’s most iconic brands. We put people first and live by that every day. Join us and you will be welcomed by our friendly, motivated, and supportive team. Many of the products we distribute are already sitting in your home. Your role hereYou will provide clear and thorough information and guidance to colleagues in Sales, Logistics, and Warehouse to ensure that all customer requirements are met. You will build and maintain excellent rapport with all clients, internal and external. It is necessary to demonstrate enthusiasm, a positive attitude, attention to detail, effective written and confident verbal communication skills, good organizational skills, and the ability to work effectively in a team.Your experience and background Two or more years of customer service experienceAbility to communicate with clients, suppliers, and colleaguesExperience building relationships with key client decision-makers and visiting them as and when necessary with the Sales TeamEnjoy answering incoming telephone calls politely, efficiently, and effectivelyAbility to establish future product demand and plan supplyEffective handling and prioritizing of new, incoming sales inquiries, listening and identifying client needs, and suggesting the most appropriate solutionsCan handle deadlines and prioritize busy workload as necessaryWhat you can expect from us Because we’re a well-known and respected leader in packaging, we have many opportunities here. We’ll get you started with an exceptional training program providing classroom, online, and hands-on work with colleagues. There’s always someone to answer any questions and ensure you’re getting the right information you need to excel. And the compensation and benefits are what you can expect from a people-first company.Our salaries are competitivePrivate medical and dental cover, free eye testsCompany pension scheme20 days holiday plus bank holidaysTuition reimbursement, and much moreWe are proudly an equal-opportunity employer and will consider all applications.