Job Description
Job Title: Customer Support Administrator - Graduate!Location: South West London Contract Details: Permanent, Full TimeSalary: £30,.00 with regular reviewsAbout Our Client:Our client, a global tech company, is seeking a talented Customer Support Administrator to join their team. They are an international manufacturer of high-quality wireless communications systems used in the retail, restaurant, and healthcare sectors. With headquarters based in London SW10, our client is a progressive and innovative technology business that continues to expand.Benefits & Perks:Private healthcare and pension after 3 monthsFree lunch providedRegular salary reviewsDynamic and supportive work environmentResponsibilities:As a Customer Support Administrator, you will play a critical role in delivering exceptional service to our client's customers. Your key responsibilities will include:Taking customer service calls and performing initial diagnostics/problem solvingLiaising with customers and providing follow-up supportCoordinating service department repairs, including allocating field engineers if necessaryManaging and tracking calls and repairs to completionProcessing and administrating UK installationsPreparing service quotations and customer service invoicesGenerating spare parts sales quotations and invoicesReviewing weekly compliance with performance targets and preparing service reportsAssisting with general office administration tasks as neededEssential (Knowledge, skills, qualifications, experience):To succeed in this role, you should have the following qualifications and skills:Previous customer service experienceConfident with a polite phone mannerAbility to work on multiple projects and prioritise tasks effectivelyGood organisational skillsStrong proficiency in Outlook, Word, and Excel (training on the company's sales order processing system and service software will be provided)Desirable (Knowledge, skills, qualifications, experience):While not essential, the following qualifications and experience would be advantageous:Knowledge of wireless communications systemsFamiliarity with the retail, restaurant, or healthcare sectorsTechnologies:OutlookWordExcelHow to apply:If you are a bright, ambitious, and customer service-focused individual looking to develop your career in a fast-growing technology business, then we want to hear from you! Join our team and be part of a global brand that revolutionises workplace communication! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.