Job Description
Contract: Permanent, Full-time (40 hours per week) Monday to Friday, 8:15am - 5:15pm/8:30am-5.30pm with one hour lunch(hours may vary according to business needs)
Location: London, close to Liverpool Street StationSalary: £24,000 - £26,000 per annum, depending on experience
MAIN OBJECTIVES
To work as part of the Primary Care administration team to provide secretarial and administrative support to the Primary Care Service Manager and Senior Team Leader, GPs and other members of the Primary Health Care Team. The post holder will provide a high standard of communication in daily contact with patients and all members of the Primary Health Care Team.
The role will be based across two sites – a multinational investment bank with its own medical centre (and access to their gym facilities), and our flagship clinic, both close to Liverpool Street Station, London.
SPECIFIC DUTIES
- Provide administrative support to the members of the Primary Care Team, including preparation of clinics, managing clinician diaries and handling clinical notes.
- Be the first point of contact for patients both face to face and via telephone and email, scheduling appointments and managing enquiries.
- Organising appointments for patients at our flagship clinic and all client sites. This can include GP appointments, health screens, travel appointments and remote appointments.
- Planning/prioritising work daily to ensure that tasks are actioned in line with client service level agreements.
- Ensuring that all applicable fees are raised within correct timescales to ensure effective billing
- Completing appropriate additional tasks under the direction of the Team Leader/Service Delivery Manager.
- Meeting and greeting patients, including checking in for appointments.
- Managing the team inbox and queries
- Managing clinic rooms always ensuring sufficient stock.
- Managing clinician schedules – this includes building of clinic schedules within the patient management system.
- Preparing medical reports and sharing with patients on their patient portal
- Managing recalls to patients
- Arranging referrals to other healthcare providers.
- Carrying out opening clinic checks, such as clinic stock checks, preparing rooms for the day, fridge temperature checks and organising of emergency drugs trolley.
- Carrying out closing clinic checks, such as removing clinical waste, collecting samples ready for laboratory courier collection, closing up of the clinic and running payment reports.
- Supporting Service Delivery Manager on CQC compliance.
REQUIREMENTS FOR THIS ROLE
- Excellent customer service skills and being passionate about excellent service standards.
- Excellent communication skills both verbal and written.
- A self-starter who has the ability to work independently and is able to fit in quickly as part of a team.
- An organised individual, that is able to review current processes and take ownership of their responsibilities.
- Ability to problem solve effectively.
- Strong planning and organisation skills.
- Ability to multi-task and prioritise workload in what can be a pressurised environment.
- Experience of using Microsoft Packages.