Job Description
Do you take pride in delivering great customer service? Are you looking for a role working in a dynamic environment, where you can learn and develop your skills on the job?Juice is excited to be supporting a leading organisation based in Bath, in their search for a Customer Service Advisor to join their team.This company offers an extensive training programme with great potential for growth within the business. Therefore, it is a brilliant opportunity for someone from hospitality or retail with great customer service skills to take the next step in their career!This role is being offered as a 12-month FTC and on a permanent basis.DAY TO DAY:Answering a variety of inbound calls acting as the first point of contact for customersProviding excellent customer service via telephone or emailWorking with internal teams and external parties to resolve queries efficiently and timelyFinding solutions for sometimes complex issuesLogging all queries and correspondence onto the company systemUsing multiple screens to process applicationsWE WOULD LOVE TO SEE:This would suit someone who is able to communicate effectively with both colleagues and customers.You will also have strong decision-making and problem-solving skills with an ability to adapt and respond well to change.Computer literacy and familiarity with Microsoft Office products is also key.Be a natural people person, who is enthusiastic with their approach.Key for this role is flexibility as you will need to be comfortable working hours varying between 7:30 am and 10:15 pm Monday to Sunday, including some Bank Holidays.AND FOR YOU:Competitive salaryPension – up to 20% combined contribution25 days annual leave rising to 28 with length of serviceOpportunity to buy and sell up to five days’ holidayLife Assurance (four times your salary)Flexible workingCashback and discounts from over 1,200 retailersPaid Volunteering dayEnhanced maternity leaveHealth and wellbeing programmeSupport from mental health first aidersThis is a fantastic opportunity to join an organisation that takes pride in its company culture and demonstrates being committed to supporting health and well-being/flexible working.