Job Description
Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. What will you be doing as a Customer Service Advisor: Handling customer claims in a timely mannerManage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.Archive department targets and expectations in line with agreed SLAsDeliver exceptional levels of customer service and satisfaction.Proactively resolve potential customer/depot issuesOffer problem-solving solutions and follow up with departments with a ‘can do attitude’Identify and report on any processes that result in a poor customer experience.Work as a team to achieve the weekly targets and execute first-time resolutions where possible. What we are looking for: Experience working in a customer service role within a similar environment.The ability to communicate across different levels within the business and remain calm under pressure.Able to work collaboratively as part of the wider customer service team.The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable What we can offer you as a Customer Service Advisor: Competitive salary, bonus, and benefits packageFree on-site parkingFree lunch at our on-site canteenA friendly and supportive environment offering exceptional reward and recognitionPension plan with a company contribution of up to 12% About HowdensHowdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Customer Service Advisor, then we’re keen to hear from you. #LI-LH1