Job Description
What are we looking for in our Customer Service Advisor? Customer Service Advisor - Newcastle - Contract to Perm - £22-£ per annum.Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service.Duties:Answer contacts promptly and professionalLog/Validate all contacts on the provided case/call logging system.Resolve customer queries using the relevant tools and systemsManage end to end all contacts logged, providing regular updates to customers on ticket status.Invoke Escalation Procedures within defined time framesTo comply/complete desk specific or ad-hoc request/tasks/training.Ensure Quality standards are adhered to regarding both Cases & Calls.Continuous documentation validation.Pro-actively seek support from escalation team via appropriate methods as required.Escalate tickets to other resolution team for validation and further escalation.Monitor ticket queues and handle tickets appropriatelyProvide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).Proactively contribute to the achievement of service desk SLA’s.