Job Description
How does a on target salary of £22,748.62 within your first 6 months sound? Do you want to earn an additional £1000 in the first 6 months of working for Capita?Do you want to work in a bustling & vibrant City Centre environment, with access to local transport links, restaurants & shops, plus a whole host more? What's more, we also have the opportunity to work from home if you prefer after your qualifying period!If so, we want to hear from you!We're looking for empathetic and supportive colleagues to join our existing team supporting Lloyds Banking Group based in the heart of Leeds City Centre!Job title:Customer Service Advisor - 4 day working week/work from home potential!Job Description:What can we offer you? What can't we offer?! Choose your own pathway to a career you want, with a culture driven from developing from within. We can offer key support roles, management, training, the choice really is yours!Expected salary up to £22,748.62 - which is calculated as below;Post probation salary of £21,748.62"Working in office" bonus equating to £1000 within 6 monthsThe option to work from home after 3 to 6 months with laptop provided Modern & vibrant City Centre office, with great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!Flexible working hours to suit all lifestyles - 4 and 5 day working week options!What will you deliver?Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periodsTake ownership of the enquiries & value each customerCreate a positive experience for the customer and the clientMake a real difference to people's livesOur 'Perks at Work' are endless and include...25% off cinema tickets at Cineworld, Odeon, Empire and ApolloDiscounted Dining Cards offering up to 50% off foodDiscounted at home fitness plans and gym membershipsExclusive discounts at your favourite stores including John Lewis, Currys PC World and many moreExclusive colleague offers on Mobile phone contractsWho are we looking for?Excellent communication skills, understanding the needs of customersGreat listeners - don't just hear, listen!A genuine passion to help people in difficult circumstancesThe ability to problem solve and offer expert solutionsWho are we?You would be joining our customer experience experts here in our Capita Experience division. Our success is built on over 40 years of understanding the market and understanding customer needs. We currently have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling.A role within Capita Experience will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit!Due to updated legislation, how you complete 'proof of right to work checks' in the UK has changed.If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.If you don't have a valid passport, or you opt out of the digital ID verification process: you'll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.Please note that you'll need to complete your ID verification checks before you start your role with Capita.ID verification checks can be done by visiting one of the following Capita offices:Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJHartshead House, 2 Cutlers Gate, Sheffield, S4 7TLArlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PAChester Road, Preston Brook, Runcorn, WA7 3QATulketh Mill, Balcarres Road, Preston, PR2 2DYIndia Mill, Bolton Road, Darwen, BB3 1AEGlasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EPEqual OpportunitiesWe're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.Location:Leeds,United KingdomTime Type:Full timeContract Type:Permanent