Job Description
What you'll be doingAs our Customer Service Advisor, you will be part of a caring, supportive, team environment, focused on listening to and helping our customers solve their problems.Taking inbound calls, Whatsapp, text, social mediaHelping to resolve complex queries.Actively listening, diagnosing queries, signposting to relevant departments within Curo.Organising relevant follow up calls.Updating IT systems and general data entry.About the teamIn the Customer Contact Team, we work in a lively and fast-paced environment. After thorough training, your success will be measured by the quality and quantity of your work and how you engage with our customers.Each day, you'll assist a diverse range of people with various home-related issues. This is a busy role with some complex elements. It can be challenging at times, but it’s also very rewarding to help resolve customer queries.More about youBased in our Bath offices, the successful Customer Service Advisor will have the following skills and a background of:Customer Service and evidence of problem solving within a challenging environment.Be able to demonstrate empathy and patienceUse of IT systemsHigh levels of verbal and written communication with first point of contact experienceWe will provide training, so you have the knowledge and confidence to support our customers.At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!What you’ll get in returnWe think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.So in return for all your hard work, not only do you get a great salary but we also offer:34 days annual leave including bank holidays (rising to 37 days after 3 years’ service).An additional day’s leave on your birthdayContributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%Annual ‘Homes for Good’ Reward.Life Assurance Policy (up to 6x your annual salary)Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work‘Perks at Work’ – access to 1000’s of discounts online and in-store.Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.Free Parking at many of our Offices.For an informal discussion about the role please email Bridie Campbell to arrange a call, bridie.campbell@curo-group.co.ukAt this time, we're not seeking assistance from recruitment agencies, so please do not call us. If we happen to receive any CVs from recruitment agencies, they will be treated the same as our internal submissions, and we won't be liable for any fees.