Job Description
Customer Service Advisor Doncaster Ref: VA2228#OFE Benefits Competitive salary29 days holiday including public holidays plus additional days with servicePension contributionsReferral bonus schemeEnhanced parental leaveEnhanced sick payTalk to us about flexible workingVIP Awards – colleague recognition schemeCycle to work schemeBenefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!Steer Academy provides accredited ongoing training – paid for by the businessOpportunities for career progressionDue to continued business growth, we have an exciting opportunity to join our dynamic and dedicated Central Claims team in Doncaster as a Customer Service Advisor.We are seeking a candidate who is passionate about providing our customers with an expert and personal experience, making it clear the things they value are in safe hands with Steer Automotive Group.About the RoleYou will be working in our Central Claims contact hub, based at our Doncaster site, supporting our customers in a variety of different ways, operating across our phone system and through email.You will be responsible for:Delivering a fast and efficient service to insurers and customers.Ensuring accurate administration of customer files, whilst building a genuine rapport.Handling telephone and email enquiries within the contact hub.Efficiently deploying claims based upon a geographical area.Working to targets to achieve team and individual goals.About YouIn order to excel as a Customer Service Advisor in our Central Claims team, you will have:Excellent customer service and communication skills.The ability to multitask.Good organisational skills.The ability to work in a fast-paced environment.A professional telephone manner is also essential for this position, as is the ability to communicate effectively via email. You will be a team player, as well as be able to work individually to achieve daily targets.If you are passionate about delivering exceptional customer service and are seeking a new challenge in a growing automotive repair business that values excellence, integrity and innovation, apply today!