Freedom Tech is a subsidiary of CSI leasing Europe. We are primarily an Asset Finance company and offer innovative financing solutions for all technology purchases to schools and businesses.
We are currently looking for someone to join our Tech 4 Learners team in Windsor as a ‘T4L Parent Support – Customer service advisor’, primarily working with schools and parents who take part in our student 1:1 device programme.
As well as supporting the schools and parents, who are the heart of this programme, you will also be working closely with our partnered repair centre and with several internal departments.
The Tech 4 Learners department is a fast growing and essential part of Freedom Tech Ltd, our aim is to deliver the highest quality of service possible, and to ensure that all team members feel inspired by the work that we do and are encouraged to grow and develop within the team and business.
Main Duties
1. Managing parent payment records including:
2. Supporting parents in relation to their school’s device programme with thorough understanding of the Tech 4 Learners programme as a whole and the parent ordering portal.
3. Assisting with order cancellations, device returns and reallocations.
4. Ensuring all system notes are always up to date and 100% accurate for any action taken.
5. Managing the parent support phone line, ticket system and inbox daily.
6. To work with and maintain good relationships with key stakeholders to ensure all information is correct and shared with the relevant parties.
7. Provide support and assistance within the team as and when required to cover peak periods, holidays, and sickness.
8. To participate in daily meetings to promote successful communication and to stay up to date with team activity.
9. Working towards agreed targets and KPI’s set by line manager.
10. Maintaining the role guide to ensure any process updates are recorded.
Relationships with Managers, Strategic Partners and External Agencies :
1. To communicate effectively with both internal teams and external partners/customers.
2. Train with and support other team members and understand their processes to improve your own understanding of the programme.
3. To compile and generate reports based on your responsibilities as and when required
Key Skills
Conditions: