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Job Description
Looking for a career that can take you places? Join our Southeastern station team at one of our London Stations.
Main Responsibilities
What youll do
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.
Depending On Your Role, You May Spend Your Time
The Experience Youll Need
You dont need railway experience to do this role. Were looking for people from all backgrounds to join our team.
All You Need Is
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other Things To Know
What Youll Get In Return
Along with your salary, the rewards youll get include:
About The Company
A bit about Southeastern
Were one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. Its about all the little moments that make a difference to their journey.
Its also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey were fully committed to and were proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Learn more about our railway and what we achieved in 2023.
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- Imagine the pride youll feel knowing your care and customer service is creating a special place within your community.
- Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
Main Responsibilities
What youll do
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.
Depending On Your Role, You May Spend Your Time
- making sure trains are dispatched safely and on time from our platforms
- inspecting tickets and helping passengers get through our gatelines
- cleaning and tidying our stations
- answering passenger questions and helping them get where they need to be
- dealing with lost property
- selling tickets and promoting activities on our railway
- conducting regular safety and security checks.
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
- At certain stations, you may also spend some of your shifts working alone.
The Experience Youll Need
You dont need railway experience to do this role. Were looking for people from all backgrounds to join our team.
All You Need Is
- a passion for making every passenger journey the best it can be
- excellent people and communication skills
- some customer service experience
- a proactive and positive attitude
- the ability to work well in a team
- the ability to handle challenging situations well.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other Things To Know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isnt available for this role.
- If you applied but werent successful in getting a similar role at Southeastern,please wait six months before applying again.
What Youll Get In Return
Along with your salary, the rewards youll get include:
- a final salary pension
- 28 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
About The Company
A bit about Southeastern
Were one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. Its about all the little moments that make a difference to their journey.
Its also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey were fully committed to and were proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Learn more about our railway and what we achieved in 2023.