Job Description
Job Title: Customer Service AdvisorLocation: Leicester Salary: £24,250 Job type: Full-time, permanent Are you Enthusiastic? Driven? Adaptable? Maybe looking for a career change?No Experience, No Problem. This can be an advantage and we provide full training!About UsAT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.About the RoleDue to significant growth, we are recruiting outstanding individuals to join our existing who make and receive calls in our Leicester office. You will be office-based, and we’ll provide you with full training to ensure you’ve got all the tools for success. We are offering a competitive basic salary, commission rewards and an amazing team culture in a fresh and thriving environment.After completing our comprehensive training programme, you will be able to: Build rapport with your customers on the phone.Take ownership of each call to maximise opportunity.Engage customers in genuine, enjoyable conversations to understand their needs.Through effective questioning, you will be able to understand customer needs to be able to deliver great service.Update databases with customer details About YouThis position is open to all! Whether you’re experienced, looking for a new venture or you’re looking to kick start your career, all we ask is that you bring you’re A-game! We will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed.If the below sounds like you, hit the apply button today to begin your journey with AT Management. Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment.Result orientated and have a determined attitude to achieve your KPIsPossess excellent interpersonal and communication skills.Committed and resilientKeen to learn and develop.The ability to work as part of a team supporting colleagues where necessary.Commitment to excellenceIT literate Benefits: Company eventsCompany pensionEmployee discountHealth & wellbeing programmeReferral programme