Job Description
Customer Service Advisor Burton-On-Trent, DE14 3HD Monday - Friday 36.5 hours/week At Marley , we’re raising the roof in the UK roofing industry! Marley is at the forefront of pitched roof systems, leading the industry in sustainability and innovation. With over a century of know-how under our belt, we're the trusted partners for architects, contractors, and roofing professionals. We’ve now joined forces with Marshalls plc, the UK’s leading manufacturer of hard landscaping and building products – bringing two strong heritages together! As market leaders and innovators in our sector, we are invested in both our evolution and our people; as such, we invest in developing new technology at Burton over the next few years. This is a great time to join our thriving company! It is within our dynamic Customer Service team that we’re recruiting a Customer Service Advisor to join us at our Burton on Trent office. What's the role? As a Customer Service Advisor, you will be part of our industry-renowned Customer Services team and deliver an exceptional customer experience. With the support of your manager, you’ll problem-solve and deal with issues effectively, all while being highly flexible, building relationships, and a true champion of continuous improvement. Working closely with the sales team, you will be responsible for your caseload of customers. You will use your fantastic communication skills to handle queries and deal with customer complaints effectively. Marley’s service environment is fast-paced, so you will have a proactive approach and can prioritise and multitask. There are many opportunities to develop as you become a product expert in delivering a professional service to our customers and identifying and providing customer-focused solutions. There is also scope to advance your skills and take on further responsibility as you grow with Marley. Experience has shown us that successful candidates in this role can come from various backgrounds and experience levels as long as they are passionate about keeping the customer at the heart of what they do. If you can bring that, we can teach the rest. What skills will you need? Excellent telephone manner Strong verbal and written communication skills Great IT skills (Microsoft Office suite, SAP experience would be advantageous) Ability to develop great relationships with both external and internal customers Experience of promptly responding to all customer queries Excellent workload management and prioritisation Passion for excellent customer experience Input of customer orders, samples, and literature request Problem solver that identifies service barriers and provides customer-focussed solutions Supportive of colleagues and an effective coaching culture and working as a team Seek customer feedback for service improvements What’s in it for you? This is a great opportunity to take the next step in progressing your career and joining our industry-leading company! We offer a competitive salary, professional development and benefits. Benefits: Development opportunities 36.5 hours Monday – Friday with an early finish on a Friday 26 Holidays + bank holidays Company Pension up to 15% (5% Employee, 10% Employer) Cycle-to-work scheme Employee Discount programme Refer a friend scheme Employee Assistance programme – Financial, Physical and Mental Wellbeing support Free onsite parking More about Marley and Marshalls Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products. At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website: www.marshalls.co.uk Equal Opportunities Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself! Closing Date: 16th September 2024 Agencies: We’ve got this one, thanks!