Job Description
Customer Service Advisor
Full-time, permanent
Location: Stratford, London
Salary: £24,150 + Excellent progression and benefits that are regularly reviewed
Benefits & Perks:
- Working for a world leader in their field (with presence in over 60 countries)
- Short and long-term incentives
- Healthcare benefits
- Learning opportunities
- Mobility opportunities
- Life insurance
- Volunteering opportunities
The ideal candidate:
If you have a passion for delivering top-notch customer service, excellent communication skills, and the ability to prioritise workload and solve problems, then you could be the perfect fit for the role. We are seeking two Customer Service Advisors to join this team.
The role in a nutshell:
As a Customer Service Advisor , you will be responsible for handling customer inquiries, processing sales orders, and resolving customer issues in an efficient and timely manner. You will collaborate with various teams within the organisation, including operations and sales, to address customer needs and provide exceptional service.
Key Responsibilities:
- Handle customer requests, including order entry, query investigation, resolution, and internal communication
- Process sales orders and calculate commission payments
- Provide rapid resolution to issues and escalate when necessary
- Develop and maintain knowledge of products, services, and systems
- Identify sales opportunities and refer them to the sales team
- Build and maintain strong relationships with customers and agents
For a comprehensive job description reach out to the Adecco Romford team (Anna, Alex or Denise).