Job Description
Customer Service Advisor
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Location: Hybrid working. 3 days a week in the Basingstoke office and two days home working.
Salary: £22,308 from April
Role: Full time. The position commences on a fixed term contract for 6 months with potential that the role could become permanent.
Hours: 9am – 5:30pm (Monday to Friday)
Are you seeking a permanent position that offers long term career development? Do you thrive in a busy and varied customer focused role?
This is a rewarding role in a supportive and quality focused office environment. You will play a key role in providing a pro-active customer focused service to customers and clients. You should have a polite and friendly telephone manner with good IT and administration skills.
Applicants should meet the following criteria:
* Strong customer service skills
* Happy working in a busy role where you will be making calls throughout the day
* Good IT Skills – Word, Excel etc.
* A team player
* Happy working from the company office in Basingstoke 3 days a week.
Key duties & Responsibilities:
* Your role will be busy and varied. A typical day will include a mixture of calls, emails, general administration pro-active customer service.
* General office administration
* Sending emails in a professional manner to clients and candidates
* Provide a high-level of customer service at all times
* Undertake all relevant training when required
* Provide a professional service to candidates through verbal and written communication
* Record accurate notes of all work completed on the company database
* Take part in daily and weekly team meetings
* Resolve compliance difficulties as they arise