Job Description
Job DescriptionWe are working on an exciting new role with a Main Car Dealership in the Eastbourne area of East Sussex.My client are actively looking for a Trainee Customer Service Advisor to join their friendly and busy team.No Automotive experience necessary – this is a great role for someone who wants to start in the motor trade – full training will be given, however strong organisational skills, a friendly manner and a strong customer service background are essential.Job Role – Motor Vehicle Customer Service AdvisorSalary – Minimum WageTrainee Customer Service Advisor Duties include: Ensuring customers are aware of service and repair work required to their vehicles in a professional mannerAdvise on estimated costs of repairs and work to be undertakenSell additional products as appropriate to customers’ needsAdvise on timescales and collection arrangementsProduce job cards on in-house computer systemUpdate customer and vehicle recordsDocument all warranty work in accordance with manufacturer policyPreparation and completion of invoices For this Trainee Customer Service Advisor position you will have: Previous experience within Customer Service is essentialEnthusiastic and passionate about the motor tradeFull driving licenceExcellent communication skillsExcellent Customer Service skills As a Trainee Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.