Job Description
Description :Customer Service Advisor - German SpeakingCrewe, Cheshire - OnsiteSalary:£24,211.20Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!About Our CompanyLikewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers. What will you do? As a German speaking Customer Service Advisor, you will be supporting and providing outstanding customer service over the phone to both our customers and our field technicians across Germany. Your main responsibilities will include: Answering inbound calls and outbound calls to customers and technicians regarding appointments/problem resolutionHandling and recording complaintsResponding to and managing the 'Live Chat'Responding to customer reviewsEnsuring that customer SLAs are metRespecting the value of information by following Likewize’s data protection / information security policies and procedures What do you need? To succeed in this role, you will need: Time management - you need to be able to prioritise between dealing with customers and managing the back officeDealing with objections while maintaining and developing the relationship with the customerWorking in a fast-paced environment and achieving monthly targets and KPIsAbility to problem solve and multitaskExcellent telephone manner Must be fluent in both English & GermanWhat do we offer? At Likewize, we care about you and your progression. We offer:22 days annual leave, Increasing through length of service.A competitive salary and benefits packageA supportive and collaborative cultureA fun and dynamic work environmentA range of learning and development opportunitiesHealth Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoptionAccess to a GP at any time, with prescriptions delivered to your home or workEnhanced Maternity, Paternity & AdoptionMy Perks that have hundreds of offers available with exclusive discounts and cash back on purchasesA fully paid Employee Assistance ProgrammeFree access to the company gymFree onsite car parkingIf this sounds like you, apply now and join our team! We are also interested in speaking to candidates that are fluent in Dutch.