Job Description
How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?How about we throw in an additional £750 in your first 6 months?Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)If so, we want to hear from you!We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at in Preston Brook!Job title:Customer Service Advisor - work from home potential!Job Description: What's in it for you? Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00On top of this receive a 'working in the office' bonus of £500 after 3 months and a further £250 after month 6!You will work 40 hours per week between 8am - 8pm, Monday - Friday on an 8-week shift rota with some Saturdays between 8am - 5pm. No Sunday shifts currentlyOption to work from home after completing your qualifying period - full equipment providedModern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outsetAccess to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!23 days' holiday (rising to 27) with the opportunity to buy extra leave.We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformWhat you'll be doing:Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customersBuilding rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer serviceEmbracing learning, coaching and development to continuously improve your skills and capabilitySharing ideas to improve the customer service experienceMaking a real difference to people's livesDealing with some of our more vulnerable customers and their complex needsWhat we're looking for:Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstancesMaking decisions considering the risk to the client and impact to the customer using guidance or advice where requiredNavigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essentialEnsuring all regulatory requirements are adhered to through training and complianceThis role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.Do you have tick any of the boxes of the below? If so, we want to hear from you!Essential experience - we require a minimum of one of the below.experience in a call centre customer service role...experience in a clerical environment...experience in a health care environment dealing with vulnerable clients...experience in a face to face customer service role...In addition we also need experience of using multiple computer systemsDesirable experience...Experience of working in a collections environmentExperience of working in Financial ServicesYou'll get the chance to follow your chosen career path anywhere in Capita.You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.What will happen next:Choose apply now to fill out our short applicationYour application will be reviewed by our global recruitment teamYou will be invited to a video interview with a member of the recruitment team and if successful, we will follow this up with a chat with one of the hiring managers!To view our Covid-19 and process adjustments information, please visit the Capita Careers site.Due to updated legislation, how you complete 'proof of right to work checks' in the UK has changed.• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.• If you don't have a valid passport, or you opt out of the digital ID verification process: you'll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.Please note that you'll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices: o Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJo Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TLo Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PAo Chester Road, Preston Brook, Runcorn, WA7 3QAo Tulketh Mill, Balcarres Road, Preston, PR2 2DYo India Mill, Bolton Road, Darwen, BB3 1AEo Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EPEqual OpportunitiesWe're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.Location:Warrington,United KingdomTime Type:Full timeContract Type:Permanent