Job Description
Customer Service Agents Temporary Ongoing ( Monday 7th October 2024- 24th December 2024- with potential to extend to January) Ryton On Dunsmore with hybrid opportunity £12.60 per hour Monday- Friday 9am- 5:30pm or 9:30am-6pm We are looking for customer service agents to support our client on a temporary basis due to increased staffing within the peak period of business. Customer Service Agent Responsibilities- Customer Support: Provide exceptional phone and email support to our corporate business customers, ensuring queries and issues are resolved efficiently and professionally. Complaint Resolution: Take ownership of customer complaints, handling them from start to finish, and ensuring a satisfactory resolution for the customer. Trend Identification: Analyze customer interactions to identify trends and common issues, providing insights to improve overall service. Follow-Up: Ensure timely follow-up on all customer queries and complaints, maintaining consistent communication until the issue is fully resolved. Cross-Department Liaison: Work closely with other departments to ensure a seamless experience for our customers, coordinating with teams to resolve any complex issues. Communication: Demonstrate strong verbal and written communication skills, ensuring clear, concise, and professional interactions at all times. Multi-Tasking: Manage multiple customer queries simultaneously, prioritizing tasks effectively to meet deadlines. Technical Skills: Utilize Microsoft Excel and other Microsoft Office applications to track and report customer issues, and manage data efficiently. Ownership & Responsibility: Take full responsibility for the customer experience, showing confidence and professionalism in all interactions, especially on the phone. Customer Service Agent Requirements- Proven experience in a customer service role. Excellent verbal and written communication skills. Confident and professional phone manner. Strong problem-solving abilities, with a focus on resolving issues from start to finish. Ability to identify trends and suggest improvements based on customer feedback. Proficiency in Microsoft Office, particularly Excel. Strong multi-tasking skills and ability to manage competing priorities. A proactive and responsible attitude, with a commitment to delivering exceptional customer service. Please apply in the first instance with a copy of your most up to date CV. CPDaventry