Job Description
Customer Service Contract Manager - Remote
Learn more about the general tasks related to this opportunity below, as well as required skills.
About the Company
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.
About the Role
For specified customers, be Jungheinrich UK’s primary point of contact for support; control and monitor the performance of the contract(s) throughout the term. Maximise revenue and profit from all cross-selling opportunities available to the Jungheinrich Group.
Within your customer base, ensure full compliance of all Health & Safety related topics. Work with the Senior Management Team within Customer Service to ensure the company’s overall objectives and goals are achieved, including the development of reporting tools/suites.
Responsibilities
- Promote the health, safety and welfare of our people and champion a safety-first culture within our business
- Monitor and control the complete contract performance for specified customers
- Utilising company reporting, ascertain the fundamental profitability of these contracts
- Proactively identify and suggest plans to minimise loss making business or further improve profitable contracts
- Remove all “silo” thoughts around the business and promote a company-wide financial picture
- In a timely manner, research the best possible financial solution for both Jungheinrich and the customer through either contract extensions, new/used equipment profiles or a mixture
- Work with a proactive, consultative approach to your customers to be seen by them as a trusted advisor
- Improve customer utilisation of fleet, address excess hours and limit end of contract exposure
- Implement and deliver a Customer Service strategy that delivers our financial and customer service expectations and objectives
- Be a key driver in delivering the best levels of customer service to our customers
- Optimise performance and results through the regular review of available data and metrics
- Maximise all service sales opportunities, including but not limited to service market share
Qualifications
- Experience within the intralogistics and materials handling equipment sector is required for this position.
- Someone who can demonstrate prior customer account experience.
- IT literate, in particular Microsoft office.
- Strong numeracy and analytical skills.
- The ability to work with, coach and influence people at all levels.
- A self-starter with strong time management.
- Ability to work under pressure, putting the customer at the heart of what we do.
- The ability to translate objectives into action plans and results.
- This role will be based in UK and travel as and when required. National and International travel will be required on occasion.
- Full valid current driving licence.
Required Skills
- Strong interpersonal skills.
- Management skills and experience of delivering required targets and objectives.
- An accountancy / profit led focus. Drive and determination.
- Analysis / Business Acumen / Customer Orientation.
- Influencing / Negotiation / Accountability.
- Initiative / Communication / Passion.
- Integrity / Respect.