Job Description
This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.We are currently looking for a Customer Service Coordinator to join our National Distribution Center’s team in Northampton! This involves being responsible for working directly with Baxter customers, across our product lines and customer channels. You will partner with our customers to resolve issues and strive to deliver a human-centered, helpful experience through creative problem-solving, and thoughtful communication.In this role, you will:Handle orders for hospitals, troubleshoot customers’ complaints, and also build positive relationships within the company.Communicate thoughtful, empathetic, resolutions tailored to each customer, working with customers to support their Baxter experience.Process patient orders for the hospitalsCollaborate and partner with other departments to ensure high delivery of service excellence to Baxter’s customers and patientsWhat you’ll bring:GCSE Level Standard EducationSelf-motivated, always curious, and consistently eager to learn, with a growth mindsetThrive in a dynamic and collaborative environment and become comfortable with change, and ambiguity, working autonomously and using good judgment to make decisions.What we offerA 10-month fixed-term full-time contractWork weekday shift 8.30 am - 4:30 pm, then 9:30 am - 5:30 pm Mondays to Thursdays (on weekly rotation) and 9:00 am - 5:00 pm on Fridays.£25,600 base salary + competitive benefitsProfessional development opportunitiesHigh importance placed on work life balanceA workplace environment that is inclusive, encouraging, and diverse25 days of annual leaves plus bank holidaysSubsidised onsite canteen#IND-UKOPS#IND-UKCOM#LI-BAXGEN