Job Description
Our client is a leading removals company dedicated to providing exceptional service, is currently seeking a skilled and experienced Customer Service Coordinator to join their dynamic team based in South London. Provide support to customers throughout the entire moving process, ensuring a smooth and satisfactory experience. Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution. Maintain accurate records of moving complaints, their causes, and resolutions. Monitor and respond to online and email reviews appropriately. Address and resolve moving customer queries and complaints promptly and effectively. Strong customer service skills are essential. Experience in handling complaints is preferred.