Job Description
- Job Title: Customer Service Advisor
- Location: Belgravia, London
- Salary: £24,000 - £27,000 + benefits
Have you got what it takes to succeed The following information should be read carefully by all candidates.
The Company
A new British label dedicated to the concept of one mile wear. Comfortable, colourful clothing that you can wear every day and everywhere. These are clothes for home and nearby.
Successfully trading in 8 John Lewis stores as well as on JL.com and in 3 Morley department stores, the company is 5 years old , is profitable and has grown significantly year on year since 2019.
Your Role
Reporting to the Store Manager and COO, Customer Service/ Store Advisors are brand ambassadors, and must reflect brand ethos. They must be warm, friendly, and focussed on offering exceptional advice and service to every customer.
Key Responsibilities
- Providing all customers with excellent customer service whether by phone, email, or face to face.
- Ensuring you have a full understanding of brand strategy and of the current range.
- Competency in handling stock availability, ordering and returns processes and systems.
- Ability to troubleshoot technical as well as any customer issues.
- Awareness of new products, styles, fits and fabric qualities.
- Confident in assessing the customer’s need and making product recommendations where applicable.
- Tactful and authoritative customer product and styling advice.
- Ability to deal with delicate customer issues.
- Awareness of the company store procedures and sales targets.
- Confidence to manage opening and closing duties and support when necessary.
- Confidence with Website / till , logistics functions.
- Excellent and confident telephone etiquette.
- Maintaining store visual merchandising standards.
- Assisting with deliveries and stock recalls
- Being responsible for own Health & Safety and ensuring H&S processes are followed in store.
- Communication of customer feedback to the buying and merchandising teams.
This job requires 1-2 weekend days per month, this will always be in exchange for a weekday off work so never more than 5 days work and will never be both Saturday and Sunday worked on the same weekend.
Candidate Requirements
- The role suits a recent graduate with no direct experience but passionate about fashion and keen to learn new skills.
- Bonus points for a customer focussed approach with previous experience in a premium retail environment.
- A confident communicator with patience, empathy, and a calm demeanour.
- A genuine love of sustainable fashion
- A “people person” who loves to engage with customers.
- A warm, enthusiastic, and energetic approach to the role.
- A highly organised, detail driven individual with excellent follow up skills.
- A great communicator and team player, with a positive and enthusiastic approach.
Benefits
- 23 days annual leave + 8 bank holidays and a day off to celebrate your birthday
- Discretionary annual bonus scheme
- Generous Staff Discount of up to 40% off and Sample Sales
- Generous Friends and Family Discount
- Company Pension Scheme
- Regular team events and a Christmas party
- Real Living Wage Employer