Job Description
The Company
A specialist bank in the United Kingdom providing a range of banking services with a focus on niche sectors. Their offerings include personal and business finance solutions, with an emphasis on delivering personalized service and expertise.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
About the Job
You will join the Deposits Team and report to the Customer Service Assistant Manager, working though the life cycle of all customer types; personal, business, ISA and charities.
Offering exceptional service whilst living company values.
- Responsible for day to day administration of the deposit base of the Bank which includes:
- On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due Diligence is carried out
- Taking of new deposits both fixed and notice accounts, rollovers and repayments
- Bereavement services
- Keeping customers records up to date at all times
- Provide an excellent level of customer service across all of our channels; Phone, Email, Secure Message & Letter writing
This is a hybrid role working 8 hours between 8 – 6, Mon-Fri. There may be occasional Saturday work required depending on business needs and in such an event a weekday is given back.
Candidate Requirements
- The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank’s contact channels.
- Demonstrate sound understanding of the Bank’s products and services; articulating these to customers in an engaging and confident manner
- Inputting of daily transactions into the banking system
- Preparing and inputting daily transfers and payments
- Ad hoc work as required, both in relation to the duties mentioned above and otherwise
Benefits
- 26 Days Holiday
- 2 Well being days
- Contributory Pension
- Life Insurance / Income Protection / Critical Illness cover
- Private Medical Insurance
- Season Ticket Loans
- Excellent career development opportunities and where appropriate sponsorship of a relevant qualification