Job Description
Customer Service ExecutiveLocation: HarlowSalary: Up to £27,000 depending on experienceJob Type: Full-Time, Permanent, Office-basedCustomer Service Executive - About our client:A leading technology manufacturer, supplying premium products to a global customer base including construction and automotive industries. Working as part of a busy Customer Service & Sales team, you will be hands-on in supporting customers with queries, orders and warranties. An integral role within the business, working closely across all departments and providing outstanding levels of service.Customer Service Executive - BenefitsEarly finish on FridaysAnnual bonusOnsite gymRegular social eventsHealth cash plan, Life Assurance and Income ProtectionMaternity & Paternity schemeRetail discounts… and more!Customer Service Executive - Responsibilities:Supporting customers with orders received by phone, email or social mediaProactively handling and resolving customer queries & challengesOwnership of warranty claims and issuesBeing the key point of contact between the Engineering department and customersUploading orders onto the database, printing shipping labelsProactively updating customersCompiling reports to support the Sales & Marketing functionsCustomer Service Executive - What We’re Looking For:High levels of Customer Service skillsOffice based experience, ideally within B2B Customer Service or SalesStrong IT skills including Word and ExcelStrong time management skillsAbility to learn and retain technical knowledgeHigh attention to detailExcellent telephone mannerIf you are interested in this role,