Job Description
Company Description YorkTest Laboratories has a 40-year heritage, providing the very best testing, service, and aftercare through direct-to-customer, B2B, and B2BC channels. YorkTest empowers individuals to take control of their nutrition, health, and well-being with a range of food intolerance, food allergy, and health tests. Role Description As a Customer Service Executive at YorkTest you will be responsible for servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the YorkTest product range and services, with the view to providing first-class customer service. Based at Monks Cross York, this is a full-time on-site role for a Customer Service Executive. The Customer Service Executive will be responsible for providing excellent customer support, managing customer interactions, ensuring customer satisfaction, and overseeing customer service operations daily. Qualifications • To provide great customer service. • To work proactively to maximise sales revenue through effective conversations. • Achieve outbound sales call KPIs to maximise up-selling and cross-selling opportunities. • Effectively handle inbound customer inquiries and proactively respond and provide solutions. • Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary. • Good communication skills are essential, you will have a great understanding of how to apply personality, empathy, and professionalism to every call. • Be confident and competent in working in a target-driven environment, demonstrating ambition to achieve your targets and resilience where needed.