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Job Description
Customer Service Executive
Romford, Essex
28,000 per annum.
18-month FTC
Are you a strong administrator with a passion for providing excellent customer service? Do you want to join a business that is built on a foundation of stability but is always looking to grow? If so, you should keep on reading!
Our client is a 4th generation owned business. This established business is looking to support and supply their customers with established relationships that are in place to be developed and to grow.
What's in it for you?
- Opportunity to join a successful business with potential progression opportunities post contract.
- Working amongst a team of experienced and knowledgeable individuals.
- Genuine appreciation and respect shared amongst all members.
- Fantastic chance to grow within the business and develop your career.
What you'll be doing:
- Responsible for ensuring orders are processed quickly and correctly.
- Receiving and making phone calls to/from customers.
- Responding to customer e-mails helpfully and promptly.
- Data reporting and analysis.
- Liaising with operational teams including sales, accounts & technical.
What we need from you:
- Strong administration experience.
- Experience with B2B customer service.
- Experience with ZenDesk is an advantage, not essential.
- Good at building long-term relationships and nurturing accounts.
- Excellent customer service skills.
- Well-organised and good attention to detail.