Job Description
Our rapidly growing client within the FMCG sector with looking to hire a Customer Service Manager on a full time permanent basis.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Please note this is a stand alone role with no team management.
Due to the nature of the role and requirements you will need to be able to attend site 5 days per week, hybrid options can be discussed further down the line.
This is a great opportunity for somebody who is looking to take a step up into a customer service manager position, there are HUGE growth opportunities within this company and this role.
Key Responsibilities for the Customer Service Manager:
- Introductions to existing customers understanding currently challenges and frustrations, building trust and relationships
- Embedding processes and SLAs into the business ensuring customer service is at the forefront of everything you do.
- Answering customer queries by both phone and email in a timely manner
- Attending site visits as and when required (Ad hoc)
Key Skills for the Customer Service Manager:
- Must have strong B2B customer journey experience
- Senior or Team Leader experience in a customer service setting
- Experience setting up processes/policies
- Unmatched customer service skills
Please apply as directed