Job Description
Job Advertisement: Customer Service Agent Job Type: Hybrid (Office/Home-based) Our client, an innovative and growing company, is seeking a Customer Service Agent to join their dynamic Customer Service team. This role is crucial in ensuring customers receive a high and consistent level of service across the full range of the Bank’s products. Complaint Management: Support and manage the complaints process, ensuring customers receive appropriate resolutions. Vulnerable Customer Support: General Administration: Perform general administrative tasks to support the team and enhance customer satisfaction. Performance Management: Collaborate with the Head of Customer Services to achieve departmental goals related to service and quality. Risk Management: Identify and report any risks within the function to ensure appropriate controls are maintained. Share customer feedback to support continuous improvement opportunities within the team. Experience: Minimum of 2 years in Customer Services operations. Patience: Ability to remain calm and composed in challenging situations, ensuring a positive customer experience. Demonstrated empathy to understand and relate to customer concerns, providing support as needed. Team Player: Strong team-building skills to foster positive relationships with colleagues and contribute to overall success. Hybrid Schedule: A maximum of 3 days per week in the office. Holidays: 25 days of annual leave, plus usual financial services benefits, and a day off on your birthday. Career Development: Opportunities for professional growth and advancement. Supportive Team: Work within a collaborative team that supports each other and thrives on success. If you have a passion for delivering outstanding customer service and meet the qualifications, we encourage you to apply today!