Job Description
Customer Service Operator – London
Savino Del Bene is looking for a CUSTOMER SERVICE OPERATOR for its logistics warehouse in London.
Role Objectives:
The role will be responsible for performing logistics customer service activities for external clients and internal colleagues.
Main Tasks and Responsibilities:
• To maintain daily contact with assigned customers via email and telephone.
• To relay customer requests to the warehouse and monitor their progress.
• To manage and control incoming goods, verifying quantities using internal management systems.
• To ship orders via courier (with the creation of AWB through their website) or other carriers.
• To verify documentation provided by customers to process orders and archive it.
• To maintain contact with various Savino Del Bene departments (import-export-sales-customs, etc.) to respond to customer requests and needs.
• To perform billing activities.
• To enter data, update files, and prepare reports to monitor the progress of work for managed clients.
Required Skills:
• Previous experience (1-3 years) in customer service activities, preferably gained in the logistics sector.
• Fluent knowledge of the English language. Any other languages would be a plus.
• Good knowledge of the Office package (especially Excel and PowerPoint).
• Organizational and analytical skills.
• Good interpersonal skills, flexibility, and proactivity.
• Strong predisposition to work in a team
Why Apply: The candidate will find a stimulating work environment, where work organization is flexible and allows the operator autonomy to ensure full customer satisfaction.
Workplace: West London (NW10 - Park Royal)
Additional Information: Permanent role, adequate salary and benefits will be offered based on the profile.
About Us: Founded in Florence over 120 years ago, Savino Del Bene is now the leading Italian freight forwarder and ranks among the top 20 worldwide. With a network of over 300 offices and 6000 employees in more than 60 countries, the group manages international shipping services by air, sea, and land through established relationships with the best carriers. The global turnover exceeds 4.5 billion euros.