Job Description
What you will do The Customer Service Planner will support the installation team by planning and tracking installations and optimizing the utilization of available labour resource. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of the project to the client ensuring project milestones and deadlines are achieved.What we offerCompetitive salary25 paid holidays + Bank Holidays & and sick payComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security productsExtensive product and on the job/cross training opportunities with outstanding resources availableEncouraging and collaborative team environmentCareer development through various career ladders including Customer ServiceDedication to safety through our Zero Harm policyAccess to business resource groupsTraining on our company valuesHow you will do it Effectively communicate and build strong relationships with customers, installation engineers and managers.Preparation of programmes and schedules.Effectively negotiate with suppliers and coordinate the delivery of material and equipment.Coordinate the manpower planning of a team of engineers.Produce fast and accurate information for engineers and customers.Monitor the progress of installations to ensure they are working to schedule and minimize downtime.Ensure all installation information is available, complete and up to date.Assist with the scheduling of sub-contractors.What we look for Required Customer Service experienceStrong organizational skillsPC literate, including knowledge of Microsoft OfficePreferredExperience of scheduling and co-ordination of a field based engineers or a similar fieldKnowledge of the security systems industry or construction/facilities industries#LI-MS2#LI-Onsite