Job Description
Role: Customer Service Representative (Business Care)
Location: Brackmills, Northampton
Employment: Permanent
Come make the world and accelerate your success.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, STANLEY®, FACOM® and IRWIN®
We are actively seeking a Customer Service Representative for our Business Care function here at Stanley Black & Decker. As the Customer Service Representative, your aim will be to deliver industry leading service whilst building excellent working relationships with our customers.
This is a hybrid role where you will have the flexibility to work from home and our Brackmills, Northampton office.
This is a fantastic opportunity for someone with prior customer service experience, either looking to develop in their career with the possibility of moving into other areas of the business, or someone who simply loves customer service and would prefer to stay in this field.
Key Responsibilities
- Respond to communication from both internal and external customers in a timely and accurate manner
- Manage orders and process credits on time and accurately
- Consult with Distribution Centers and Carriers to resolve issues
- Use product and process knowledge (which will be taught) to resolve relevant issues
- Continuously working to improve levels of service tailored to individual customers
- Download weekly orders and manipulate fulfilled orders via MS Excel
- Work with customer portals to manage query resolution
What are we looking for?
- Prior experience in a customer service role
- Numerate with a good working knowledge of excel spreadsheets (VLOOKUPS/SUMS)
- Excellent written and verbal communication skills
- Team player with excellent time management skills
- Passionate to deliver great Customer Service
In return, we offer:
A competitive salary and benefits package including bonus and 25 days annual leave
Excellent opportunities for continuous professional development. Being part of our global company with 60+ brands gives you the chance to continue evolving and developing your skills
Access to a wealth of state-of-the-art learning resources due to our lifelong learning philosophy
A diverse & inclusive culture. We respect and embrace differences because that’s how the best work gets done.
A highly collaborative environment where we win as a team
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
We at Stanley Black & Decker embrace the critical importance of equity, diversity and inclusive work environments. Our culture is dynamic, results-oriented, focused on change and we share a unified passion for creating products, tools and solutions for those who make the world. Throughout our company you’ll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility.
Now is your chance to become one of these people within our growing Fortune 200 Company.