Job Description
Customer Advisor – Starting Salary £23,900In this role you will be providing telephone support to our customers, processing and servicing their home insurance policies, gathering the correct information professionally and efficiently. You will take time to understand the needs of our customers by answering a variety of calls, building rapport, and tailoring the product to suit their needs. You will need to be capable of utilising a range of systems simultaneously and work in a dynamic team. We flex hours and working patterns to suit our customers, business, and you. We offer smart working with a minimum requirement of 50% from the office (you will be required to attend training for 5 weeks Mon- Fri 9-4.30 from our Norwich office)Skills and experience we’re looking for:A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skillsPassionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer firstAbility to work in a fast-paced environmentAbility to multitask with multiple systems whilst simultaneously supporting customers on the telephoneEmbrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journeyProficient typing & IT SkillsPrevious Customer Service experience is desirable but not essential, full training will be givenPassionate to learn and self-developWhat you’ll get for this role:Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.Starting salary of £23,900 (based on 35 hours) rising to £24,200 following completion of training and going live.Step pay progression allows you to develop in the role at your own paceBonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 daysMake your money go further - Up to 40% discount on Aviva products, and other retailer discountsUp to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemeBrilliantly supportive policies including parental and carer’s leaveFlexible benefits to suit you, including sustainability options such as cycle to workMake a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help othersWe take your wellbeing seriously with lots of support and toolsTake a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.Aviva is for everyone:We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.