Job Description
Do you enjoy helping others and providing excellent, friendly service to every customer you speak to? Have you worked in a call centre position before and are looking for a job which provides full training, support to reach your potential and career progression opportunities throughout the UK? If so, we’d love you to apply for one of our exciting Customer Service Representative opportunities. Things you need to know Previous contact/call centre experience is required These are permanent jobs Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am and 6pm. The hours you work are flexible between these times The starting salary is £21,500, with a pay review after 6 months We are based in Basingstoke. Our site has limited on-site parking but there are many local car parks nearby, and we are well connected via local busses and trains What will you be doing? You will be providing support to the customers of a major UK financial institution. This involves communicating using a variety of methods including over the phone, by email and in writing, advising members, resolving queries, collaborating with independent financial advisors, and most importantly, providing our customers with an exceptional level of service. We offer 23 days holiday (plus bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services Pay review after 6 months What are we looking for? Previous contact/call centre experience is required Previous experience in the Life and Pensions industry is highly desired People who are great at building rapport and explaining things over the phone Knowledge using Microsoft Office (e.g. word, excel) and a variety of computer systems Who are Diligenta? Diligenta's vision is to be acknowledged as the best platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. As a business, we drive a culture that is founded on positive change and development.