Job Description
ROLE SUMMARYWe are currently looking for a Customer Service Representativeto join our Customer Service team based in Dunfermline. This growing multilingual team is responsible for delivering a world class experience to Optos’ Customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract with Optos. This is a multi-disciplined role and requires someone with a passion for excellence and a strong understanding of what is required to maintain high levels of Customer Satisfaction. Exceptional problem-solving skills are essential, as is the ability to effectively coordinate activities with several other departments. ESSENTIAL DUTIES AND RESPONSIBILITIES Order Management of sales and service requests. Contract Administration/Management. Effective management of Customer complaints and enquiries relating to Optos service and products. Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues. Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs. Maintain Customer and product records throughout the sale or rental period. Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity. Communicate detailed information to Customers and internal stakeholders in a clear and concise manner. MINIMUM QUALIFICATIONS Previous experience within an international customer service/operations or logistics environment is essential. German and/or French language speaker would be beneficial. Total commitment to providing an exceptional customer experience. Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems. Excellent attention to detail. Must be able to challenge others to deliver exceptional service to your customers. Excellent verbal and written communication skills. Proven problem-solving ability and significant commercial awareness. Good interpersonal skills with a consultative communication style. Good PC skills (MS Office applications). Team player. -BENEFITS- At Optos, we offer a highly competitive compensation and benefits package.