Job Description
As a CSR you will play a pivotal role in providing exceptional service to customers through various communication channels including phone email and chat. This opportunity includes a Flexible Schedule Work From Home work schedule Responsibilities: Effectively communicate with both internal and external customers identifying their needs and resolving complex issues via telephone and electronic means. Perform a variety of transactions including teller transactions account withdrawals and balancing duties. Build positive rapport with diverse personalities maintaining a professional attitude. Navigate multiple computer applications while assisting customers. Understand and recommend the best products/services to meet customer needs. Interact with customers via phone chat sessions and email. Respond to customer inquiries promptly. Demonstrate expertise in online and mobile banking technology. Meet call center performance metrics. Contribute process improvement ideas. Protect customer information and comply with regulations. Qualifications: High School Diploma required. Intermediate technology skills fluency in Windows Operating Systems and Microsoft Office proficiency. Strong communication multitasking and problemsolving abilities. Benefits: $52000 $80000 per year Medical Dental and Vision offerings Onthejob training Flexible schedule Weekly Direct Deposit 401(k) with match Referral program PrePaid Legal and Employee Assistance Programs Should the role pique your interest please apply now!