Job Description
Job Description
MBA are proud to be supporting our client in their recruitment of a Customer Experience Executive. Working as part of the Customer Experience Team the Customer Experience Executive will be engaged in a multi disciplined role that includes responding to and resolving customer queries and facilitating customer account billings. The Customer Experience Executive is a fantastic role for someone who loves variety, is passionate about delivering fantastic customer service and tenacious and inquisitive in their work.
Please note this role is office based, at our clients offices in York. Our client are also open to considering part time/job shares for this role.
As the Customer Experience Executive your responsibilities will include the following:
- Ensuring a swift and effective resolution is achieved to customer queries, liaising with relevant internal and external stakeholders
- Communicate efficiently via email and telephone ensuring responses are delivered within the SLAs
- Ensure billing processes i.e. invoices, rebates etc are processed in accordance with SLAs
- Maintain accurate customer records on the system ensuring any developments in billings, or queries are recorded accurately
The successful candidate for the Customer Experience Executive will be able to demonstrate the following experience:
- Excellent communication skills, both written and verbal. You’ll be able to adapt to different styles of communication too as demonstrated by your customers
- Previous experience of working in a role where you are required to deliver customer service within set SLAs
- Computer literate, ideally with previous experience of working with a CRM
- Some experience or understanding of billing processes would be beneficial
The Customer Experience Executive will also need to demonstrate positive behaviours and a passion for delivering outstanding customer service. You’ll be adaptive in your approach, happy to collaborate with team members and stakeholders to ensure the best result is achieved.
My client is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.