Job role: Customer Service Specialist (Property Management)
Location: Luton - Hybrid
Hours: Monday to Friday – 9am to 5pm
Salary: up to £23,571 per annum plus benefits
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
The Job Role
As a Customer Service Specialist, we are looking for customer service professionals with excellent call handling skills that will contribute to our vision delivering a frictionless experience whereby customers can effortlessly connect with us through a channel of their choice and expect a First Contact Resolution.
The purpose of this role is to:
· Provide professional, helpful, and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards.
This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager.
Internally this role will be called a Property Services Specialist.
Main Responsibilities
Skills and Experience
· Demonstrable experience of delivering an exceptional customer service.
· Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.
· Able to work with autonomy and as part of a wider team
· Efficient in maintaining administration and record keeping electronically
· Demonstrable ability dealing with problems and challenges effectively.
· Good knowledge of Health and Safety regulations.
· Ability to work under pressure resilient, able to prioritise and manage time effectively.
· Excellent IT skills, social-media awareness and up to date with new technology.
· Property Management Experience desired but not essential as full training will be provided
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager.