Job Description
decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various channels, including phone, message, email, chat, and post.
Find out if this opportunity is a good fit by reading all of the information that follows below.
Key Responsibilities:
- Deliver excellent customer service by handling customer inquiries via telephone, email, and webchat.
- Continuously expand your knowledge of the clients products and services to assist customers effectively and support other departments.
- Maintain accurate and up-to-date customer information.
- Collect relevant information and documentation for anti-money laundering purposes.
- Take ownership of customers by converting inquiries from prospective savers into opened accounts.
- Proactively suggest initiatives to improve customer service, efficiency, and satisfaction.
Key Skills and Experience:
- Experience in customer service, preferably in the finance industry.
- Passionate about delivering exceptional customer service.
- Confident in handling phone calls and addressing customer concerns.
- Knowledge of regulatory policies is desirable.
Location: Chester. Our client's office is conveniently located just a minute walk from Chester train station.
Join our client's dynamic and supportive team and enjoy a range of fantastic perks, including:
- Competitive salary ranging from £25,000 to £27,000 per year.
- Pension contribution matching.
- Wellbeing support.
- Casual Fridays.
- Gym membership.
- Health insurance.
- Social events.
- Primarily working in the office with the option of working from home one day a week following probation.
Don't miss this opportunity to be part of a forward-thinking organisation that values its employees' growth and satisfaction. Apply now to become a Savings Customer Service Specialist and make a positive impact on customers' financial well-being.
Please note that only successful candidates will be contacted. Thank you for your interest in our client's exciting career opportunity.